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Questions about Pricing

Datica now provides public pricing on our pricing page. If you have any additional questions about pricing, please reach out to our sales team:

The Platform Support

Existing customers should contact Datica Support by logging into The Platform dashboard and clicking on “Contact Support” for the environment with which they need support. We do this to ensure the integrity of the request and validate the user’s ACL.

Contact Support

Tickets can also be made via this form if you do not have a Platform login or are otherwise having issues with dashboard.

In addition, please review the support sections of our Service Level Agreement here.

Datica shall provide Customer support, which shall be available Monday through Friday, 9:00 a.m. To 5:00 p.m. Central time, excluding holidays.

Emergency Support

For Growth plan customers as well as customers with environments provisioned previous to the Platform 3.0 release, Datica provides emergency off-hours support for Severity 1 issues as outlined here. A Datica engineer is on call from 5:00PM CST to 9:00AM CST the following morning. If an environment is experiencing a Severity 1 issue, file a support ticket via one of the following methods:

  • Submit a ticket through The Platform Dashboard with priority “Urgent”
  • Call (888) 377-3184 and leave a message with your contact information

Either of these methods will page our on-call engineer, who will respond in under an hour to begin to resolve an issue. If necessary, the engineer will initiate a call with the customer to assist with the resolution of the problem.

Billing Changes or Questions

For billing related issues or questions please contact our sales team:

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Datica to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

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Datica learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

Visit Datica Learning Resources