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Questions about Products and Pricing

Ask our sales team: sales@datica.com

Compliant Cloud Support

Existing customers should contact Datica Support by logging into the Compliant Cloud dashboard and clicking on “Contact Support” for the environment with which they need support.

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Tickets can also be made via this form if you do not have a Compliant Cloud login or are otherwise having issues with the Compliant Cloud portal.

In addition, please review the support sections of our Service Level Agreement here.

Datica shall provide Customer support, which shall be available Monday through Friday, 9:00 a.m. To 5:00 p.m. Central time, excluding holidays.

Emergency Support

Datica provides emergency off-hours support for Severity 1 issues as outlined here. A Datica engineer is on call from 5:00PM CST to 9:00AM CST the following morning. If an environment is experiencing a Severity 1 issue, file a support ticket via one of the following methods:

  1. Submit a ticket through the Compliant Cloud Dashboard with priority “Urgent”
  2. Call (888) 377-3184 and leave a message with contact information

Either of these methods will page our on-call engineer, who will respond within 30 minutes to take action to resolve the issue. If necessary, the engineer will initiate a call with the customer to assist with the resolution of the problem.

Billing Changes or Questions

billing@datica.com

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Datica to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

Contact Us Learn More

Datica learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

Visit Datica Learning Resources