Questions about Pricing
The Platform Support
Existing customers should contact Datica Support by logging into The Platform dashboard and clicking on “Contact Support” for the environment with which they need support. We do this to ensure the integrity of the request and validate the user’s ACL.
Tickets can also be made via this form if you do not have a Platform login or are otherwise having issues with dashboard.
In addition, please review the support sections of our Service Level Agreement here.
Datica shall provide Customer support, which shall be available Monday through Friday, 9:00 a.m. To 5:00 p.m. Central time, excluding holidays.
For Growth plan customers as well as customers with environments provisioned previous to the Platform 3.0 release, Datica provides emergency off-hours support for Severity 1 issues as outlined here. A Datica engineer is on call from 5:00PM CST to 9:00AM CST the following morning. If an environment is experiencing a Severity 1 issue, file a support ticket via one of the following methods:
- Submit a ticket through The Platform Dashboard with priority “Urgent”
- Call (888) 377-3184 and leave a message with your contact information
Either of these methods will page our on-call engineer, who will respond in under an hour to begin to resolve an issue. If necessary, the engineer will initiate a call with the customer to assist with the resolution of the problem.
Billing Changes or Questions
For billing related issues or questions please contact our sales team: email@example.com