Announcing the latest version of the Datica Platform, 3.1 is now generally available to all. Read more the full release notes here.

Logging Troubleshooting

Logging Troubleshooting

Logging is down

I am getting a 503 when I try to view my logging page pod0XXX.catalyzeapps.com/logging

  • Potential Issue: Your logging service may be down or may not have been deployed
  • Potential Solution: For some sandbox environments, logging services may not have been created. Contact Datica support to create and deploy these services. Otherwise you can trigger a redeploy of your logging service by using the Datica CLI command datica -E "<your_env_name>" redeploy logging.

CircuitBreakerException: Data too large

  • Potential Issue: This usually occurs when your logging service has accumulated a large amount of data and Elasticsearch is reaching its memory usage cap.
  • Potential Solution: Contact Datica support to increase Elasticsearch’s memory usage limit or clear Elasticsearch’s cache.

Missing Logs

I am not seeing any logs for a service in my logging dashboard

  • Potential Issue: Logs may not be printing properly to stdout. If you are using custom logging, your application may not be configured properly.
  • Potential Solution: Ensure you are printing log messages to stdout. If you want to use custom logging, ensure it has been set up and configured properly according to this guide.

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Datica to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

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Datica learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

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