Announcing the latest version of the Datica Platform, 3.1 is now generally available to all. Read more the full release notes here.

Monitoring Troubleshooting

Monitoring Troubleshooting

Monitoring is down

I am getting a 503 when I try to view my monitoring page pod0XXX.catalyzeapps.com/monitoring

  • Potential Issue: Your monitoring service may be down or may not have been deployed
  • Potential Solution: For some sandbox environments, monitoring services may not have been created. Contact Datica support to create and deploy these services. Otherwise you can trigger a redeploy of your monitoring service by using the Datica CLI command datica -E "<your_env_name>" redeploy monitoring.

Custom Alerts

I want to be alerted when a certain event happen

  • Potential Issue: You do not have any custom Sensu alerts for your environment
  • Potential Solution: Contact Datica support to request to have custom alerts added to your environment. There are many sensu plugins that provide a wide variety of functionalities and checks that can be added to your monitoring service.

Alerting

One of my services is down and I did not receive a notification

  • Potential Issue: Your monitoring service may not be configured to notify you.
  • Potential Solution: Monitoring service can be configured to use a variety of means to contact personnel when an appropriate events occurs. You can be contacted via Slack, email or text. Contact Datica support to set up monitoring notifications.

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Datica to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

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Datica learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

Visit Datica Learning Resources