The Platform Troubleshooting Guide

The Platform Troubleshooting Guide

Welcome to the Platform troubleshooting guide. In this guide we will give you an overview of common issues users may see when working the platform. Beyond that we’ll walk you through common resolutions for these issues.


In order to help you resolve your issue, we first need to outline the components of The Platform. At a high level The Platform is comprised of:

The Platform dashboard is where users can check the status of their environment and related services, manage users, and navigate to logging and monitoring.

The Datica CLI contains the bulk of platform functionality. For a comprehensive reference check out this guide.

The Account Manager is where users can manage their authentication information, view and edit organization information, and find related Datica products.

Below we’ve listed common troubleshooting topics.

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Datica to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

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Datica learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

Visit Datica Learning Resources